Terms of Service
Terms of Service
Overview
This website is operated by Illuminate The Moment, doing business as Illuminate Skin Co. Throughout this website, the terms “we,” “us” and “our” refer to Illuminate The Moment and Illuminate Skin Co.
We operate as an online-only retailer and do not currently maintain a physical retail storefront. Our website and products are available through https://illuminateskinco.store.
By visiting our website, purchasing a product or otherwise using our services, you agree to these Terms of Service and the policies referenced within them. These Terms apply to all website visitors and customers.
Please read these Terms carefully. If you do not agree with them, you should not access the website, place an order or use our services.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.
Eligibility
By using this website, you confirm that you have reached the age of majority in your province, state or country, or that you have permission from a parent or legal guardian to use this website.
You may not use our products or services for an unlawful or unauthorized purpose.
Product information
We make reasonable efforts to present product descriptions, specifications, colours, photographs and prices accurately. However, the appearance of colours and images may vary depending on your device and display settings.
Product packaging, branding or minor design details may differ between production batches when clearly disclosed on the applicable product page. These differences do not necessarily affect the advertised functions or specifications of the product.
We reserve the right to correct errors, inaccuracies or omissions and to update product information without prior notice.
Skincare information and results
Information provided through this website is for general informational purposes and should not be considered medical advice, diagnosis or treatment.
Our products are not intended to replace professional medical care. Customers with medical conditions, light sensitivity, pregnancy-related concerns or questions about whether LED light therapy is appropriate for them should consult a qualified healthcare professional before use.
Individual experiences and skincare results vary. We do not guarantee that every customer will achieve identical or specific results.
Prices and availability
All prices are displayed in the currency shown on the website or during checkout. Prices, promotions and product availability may change without notice.
We reserve the right to modify or discontinue a product, service, promotion or offer at any time. Promotional offers may be subject to additional restrictions, expiration dates or availability limits.
Taxes, shipping charges, duties and other fees may be added during checkout where applicable.
Orders
Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit or cancel an order for legitimate reasons, including suspected fraud, pricing errors, product unavailability or violations of these Terms.
If we cancel an order after payment has been processed, we will issue an applicable refund to the original payment method.
Customers are responsible for providing complete and accurate billing, shipping and contact information. Contact us immediately if you discover an error. We cannot guarantee that an order can be changed after processing begins.
Products are intended for personal use unless we approve a separate wholesale or commercial arrangement.
Payment
Customers agree to provide current, complete and accurate payment information. Payments are processed securely through Shopify and available third-party payment providers.
We do not directly store complete payment-card information. Payment providers may process information according to their own terms and privacy policies.
Shipping and delivery
Processing periods, delivery estimates, available destinations and shipping charges are explained in our Shipping Policy.
Delivery dates are estimates unless expressly guaranteed. Carrier delays, customs inspections, severe weather, service interruptions and other circumstances outside our reasonable control may affect delivery.
International customers may be responsible for customs duties, import taxes and related charges unless checkout specifically states that those amounts are included.
Returns and refunds
Return eligibility, time limits, non-returnable products, return-shipping responsibilities and refund processing are governed by our Return & Refund Policy.
Because LED masks are personal-use products that come into contact with the skin, opened or used products may be ineligible for change-of-mind returns, except where required by applicable law.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
Warranty
Eligible manufacturing defects may be covered under our Warranty Policy. Warranty approval may require proof of purchase and photographs or video demonstrating the reported problem.
The commercial warranty provided by Illuminate Skin Co. does not replace or restrict any mandatory consumer guarantees or legal rights that apply in the customer’s jurisdiction.
Intellectual property
Unless otherwise stated, the Illuminate Skin Co. name, branding, original website content, written materials, graphics and original images belong to Illuminate The Moment or are used with permission.
You may not reproduce, republish, distribute, sell, modify or commercially exploit our protected content without prior written permission, except where permitted by law.
Reviews and customer content
If you submit a review, photograph, testimonial or other content, you confirm that it is truthful, based on your genuine experience and does not infringe another person’s rights.
You grant us permission to display and use submitted content for operating and promoting our business, subject to applicable law and our Privacy Policy.
We may remove content that is unlawful, fraudulent, misleading, abusive, discriminatory, infringing or unrelated to the product or service being reviewed.
Prohibited uses
You may not use this website:
- For unlawful, fraudulent or deceptive activity
- To violate another person’s intellectual-property or privacy rights
- To transmit malicious code or interfere with website security
- To collect information about other users without authorization
- To submit false reviews, fraudulent orders or misleading information
- To impersonate another person or business
- To attempt unauthorized access to the website or connected systems
We may suspend or restrict access when we reasonably believe these Terms have been violated.
Third-party services and links
Our website may contain services, applications or links operated by third parties, including Shopify, payment processors, shipping carriers and social-media platforms.
We are not responsible for the content, availability, security or practices of independent third-party websites or services. Use of third-party services may be governed by their own terms and privacy policies.
Privacy
Personal information submitted through our website is handled according to our Privacy Policy. By using the website, you acknowledge that your information may be processed by Shopify and other service providers required to operate the store and complete your order.
Errors and omissions
Occasionally, website information may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping costs or availability.
We reserve the right to correct these issues and, where necessary, cancel affected orders. If an order is cancelled after payment, an applicable refund will be issued.
Disclaimer of warranties
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, secure or free from technical errors.
Nothing in this section excludes warranties, guarantees or consumer protections that cannot legally be excluded.
Limitation of liability
To the maximum extent permitted by law, Illuminate The Moment and Illuminate Skin Co. will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products.
This limitation does not apply where liability cannot legally be limited or excluded, including rights available under applicable consumer-protection laws.
Customers are responsible for reviewing and following all product instructions, warnings and recommended-use guidelines.
Indemnification
To the extent permitted by law, you agree to indemnify and hold Illuminate The Moment, Illuminate Skin Co. and our service providers harmless from claims or expenses resulting from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.
Severability
If any part of these Terms is determined to be unlawful or unenforceable, that portion will be enforced to the maximum extent permitted or removed where necessary. The remaining provisions will continue to apply.
No waiver
Our failure to enforce a provision of these Terms does not waive our right to enforce it later.
Governing law
These Terms are governed by the applicable laws of Canada and the province or territory in which Illuminate The Moment is legally established, without limiting any mandatory consumer rights available in the customer’s jurisdiction.
Changes to these Terms
We may update these Terms when our services, business practices or legal obligations change. The current version will be posted on this page.
Continued use of the website after an updated version is published constitutes acceptance of the revised Terms, where permitted by law.
Contact information
Questions about these Terms may be sent to:
Legal business name: Illuminate The Moment
Brand name: Illuminate Skin Co.
Business type: Online-only retailer
Website: https://illuminateskinco.store
Email: illuminatethemoment@gmail.com
We do not operate a physical retail storefront. Returns must be authorized before they are mailed and must be sent only to the return address provided by our customer-support team.